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My options are to send it back to the retailer (but I want and need the impact driver). I received this drill-driver in a combination pack with a DeWalt impact driver. or get it to an authorized service center over one hundred miles away. The DC984 drill-driver has a serious chuck wobble right out of the box. I tried it with several drill bits to ensure I didn't have a bent or damaged bit - it is definitely the chuck. I've never had problems with DeWalt tools before, so this is my first experience with their extremely poor customer service. I'll be switching to Milwaukee.
Arrived quickly; well packaged; and I was using it 5 minutes after receiving it. Highly recommended, especially if you already have the battery.
I had spare batteries and the charger so this was perfect in order to minimize my loss. I feel lucky to have stumbled across this website. I left my drill behind on the job and I was looking to have to spend 200+ dollars for a replacement. The drill itself seemed new and I haven't had a problem with it yet. Thank you
THANK YOU FOR YOUR QUICK SERVICE, I HAVE BEEN USEING THE DRILL ALOT SINCE I RECEIVED IT. BEEN WORKING VERY GOOD.
I ultimately purchased 2 replacement 12v xrp batteries and have been enormously satisfied. "Say it ain't so." - I thought to myself. When the 12v unit came out the xrp batteries were not available. Knowing that the battery would have a longer run time - yet a much longer charge time would not deter me because the batteries would not be subject to failure in 2 years.
The 14.4 works just about perfectly without wrenching your wrist. My 12v xrp has more torque and longer battery life than a friend's 18v dewalt heavy duty cordless drill/driver (non xrp model). Yet what a lovely price -so I bought one. Perhaps the batteries are not used in enough of the other tools - 18 volt units seem to be the new benchmark. The very same Dewalt 14.4V xrp 1/2 cordless, drill/driver on the clearance rack for $149.99 plus 10% sales tax.
(when tightening wood screws or when a spade bit stops dead in a hole). That is what the clutch is designed to alleviate. Some where between 12v and 18v - the torque of the drill becomes unmanageable with one hand. I've owned a Dewalt 12v xrp for 4 plus years and it's still going strong. So recently I have been doing a lot of pre-drilling and screwing and have thought about purchasing another 12v xrp drill/driver; they are still holding their price at $169.00 And then I saw the 14.4 on the clearance rack.
Oh yeah. And there I was in a Home Depot in Laplace, Louisiana and what did I see. I have never used a cordless drill in the screw/clutch mode. I achieve my desired results by careful modulation of the trigger.
There is the same slight bit wobble present in the 12v xrp but it is more of an irritation than a liability. All Dewalt cordless drills are not created equal. ( the Nickel Cadmium short coming).
Why would this be a clearance item. My advice buy a 14.4v xrp cordless drill/driver at your home depot clearance rack or take advantage of the Amazon frequent tool discounts to make the DEWALT DC983KA 14.4-Volt XRP 1/2" Drill/Driver Kit your next best friend. Half inch chuck, xrp batteries and case for the same price.
The 14.4 is a bit heavier than my venerable 12v - not the lead weight of the xrp 18v, but all the features are the same: 3 speed, ratcheting steel chuck and great tough if not precision construction. Complaints: I am ready to see a nickel metal hydride battery made available for cordless hand tools. caslo
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